RETURNS & EXCHANGES

We stand behind the quality of every product we sell. If your purchase does not work out for any reason, you may initiate a return or exchange within 30 days of receiving your order. The product must be guaranteed to be free of intentional vandalism. We will pay for the return shipping for all US orders. Returns can be refunded back to the original payment method or come in the form of store credit. At this time, we do not offer free return shipping for international orders or refunds on Customs or Duties.

Please note that all sale items are final. However, we do allow size exchanges and returns for store credit as a courtesy.

 

For additional information, please see the Returns & Exchanges FAQs at the bottom of this page.

For product warranty, please visit our warranty section.

 

 

    RETURNS & EXCHANGES FAQ

    How do I Return or Exchange my order?

    Please click the appropriate button above to initiate a Return or Exchange. For domestic orders, we will provide you with a prepaid shipping label to return your item for a refund or exchange.

    Please note that we process all returns or exchanges within 3-5 business days after we receive the product in returnable condition at our warehouse.

    How long is my Return or Exchange going to take?

    Please allow 3-5 business days from the time we receive your package to process your return/exchange.

    Does my Return/Exchange quality?

    Except for human intentional violence damage, US customers are free to return the goods within 30 days.

    How long until I see the money refunded back to my original form of payment?

    Please allow 2-5 business days after we have processed your refund for your refund to post to your account, depending on your bank.

    What if my item received damaged or defective:

    Please click the “Contact” button above, or send an email to support@sherabon.com and our customer service team will be happy to assist you.